 |
|
 |
Knowledgebase Categories |
|
|
| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
|
| |
 | Articles |  |
|
 | I sent an email to someone but they didn't receive it - why? |  |
| This could be due to a range of issues. If you receive a bounce message from your recipient's mail server please contact us with the error and we can interpret this for you (this denotes a receiving side error)
If you did not receive a bounce message p |
|
|
| Outlook is giving me error messages when sending and receiving - why? |  |
| This could be due to a range of issues.
Please restart your PC and outlook and if the problem persists please contact our support department with as much information on the issue as possible. |
|
|
| I can send email but not receive - why? | |
| This is most likely related to your outgoing mail server configuration. Depending on who provides your internet connection you may have to enter non standard outgoing ports. Please try changing your outgoing ports to 25 or 26.
If you have further issues |
|
|
| Buying opt in e-mail lists | |
| Some of our users have had the opportunity to purchase what is known as an "opt in" list of email addresses for marketing purposes.
Such lists are composed of a) Bogus email addresses and b) Email addresses of people who have not given consent to recei |
|
|
| How to set up an email account in your LetsHost control panel? | |
| To set up an email account in your LetsHost control panel:
1. Log into control panel - In the address bar type in www.YourDomainName.com/cpanel - See your LetsHost "Welcome Email" for login details.
2. Click the Mail icon in your control panel, then |
|
|
| What do I use for both incoming and outgoing mail server? | |
| For both incoming and outgoing mail server, please use mail.yourdomain.com. |
|
|
| What email options are available in my LetsHost control panel? | |
| In your LetsHost control panel select the Mail icon near the top of the screen.
This section allows you to manage your email accounts including creating email accounts, removing accounts, forwarding email, filtering email and more.
Email options ava |
|
|
| How do I change Mail Exchange (MX) records to point to another domain? | |
| To point your Mail Exchange records (MX records) to another domain or server please do the following:
1. Log into your Cpanel. See LetsHost "Welcome Email" for details.
2. Click Mail icon.
3. Click "Modify Mail Exchanger (MX Entry)."
4. On the |
|
|
| How do I log into and access my LetsHost Webmail? | |
| To log into your LetsHost Webmail:
1. In the address bar type in http://www.yourdomain.com/webmail
You can also access your webmail by logging into your main LetsHost control panel - http://www.yourdomain.com/cpanel > Mail > Web Mail.
2. Enter yo |
|
|
| What is SpamAssasin? | |
| SpamAssassin is an automated mail filter that uses a wide range of heuristic algorithms on email headers and message bodies to identify "SPAM", junk email or unsolicited email.
SpamAssassin uses a wide variety of local and network tests to identify SPA |
|
|
| How to trace an email adddress in the LetsHost control panel. | |
| To trace an E-mail Address in your LetsHost control panel:
1. Log into your control panel - In the address bar type in your domainname.ie/cpanel and enter login details (See LetsHost "Welcome Email" for details)
2. Click on the Mail icon near the to |
|
|
| I am able to send emails but not receive them. | |
| If you are able to send emails but not receive them there could be an issue with your domain or email quota limits.
If your domain is over quota or a particular e-mail address is over quota you will need to increase the amount of disk space to receive |
|
|
| What is email filtering and how do I use it? | |
| E-mail filtering allows you to select emails that contain certain characters (strings of text) and allows you to remove them or send to another e-mail account.
To filter your emails:
1. Log into control panel - In the address bar type in www.YourDom |
|
|
| What does POP3 mean? | |
| POP3 stands for Post Office Protocol version 3.
POP3 is a protocol that mail programs use to download mail from a POP mail server like the LetsHost server.
The POP3 mail server receives your email when you are not connected to the Internet. Your mai |
|
|
| What does IMAP stand for? | |
| IMAP stands for Internet Message Access Protocol.
IMAP is a protocol for sending and receiving e-mail. It is a method of accessing email messages which are stored on a mail server.
Email stored on an IMAP server can be manipulated using an mail cli |
|
|
| What is the difference between IMAP and POP3? | |
| The main difference between IMAP and POP3 is that POP3 protocol assumes that there is only one client connected to the mailbox, while IMAP protocol allows simultaneous access by multiple clients.
The main advantages of POP3:
- Mails load very quickl |
|
|
| What is BoxTrapper? | |
| Box Trapper works by sending a confirmation email to senders, who must then reply before their email is delivered (to you).
You can enable/disable the trapper, edit the whitelist and blacklist, and you can review the mail logs to see what emails are no |
|
|
| Can I get a dedicated IP to avoid server blacklisting? | |
| With shared and reseller hosting, there are other people on the server using the same mail server to deliver email. This means that one Spammer can get everyone on that IP address blocked by a blacklist.
A dedicated ip does not help with emails being b |
|
|
| Does your e-mail client suddenly claim your password is wrong even though you have not changed any settings? | |
| All of our shared servers have a 65 check per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour.
Solution: You will need to disable the automatic checking for new emails. If you do not want to disable it, pleas |
|
|
| Email forwarder | |
| Email forwarders send a copy of emails and keep an original. You can setup multiple forwarders to and/or from the same account.
To set up email forwarders you need to log into your site's cPanel and click the Forwarders icon, and then add a forwarder.
|
|
|
| How to change the password of an e-mail account? | |
| To change your password on an email account, please do the following:
1. Login to your cPanel account
2. Click Email Accounts
3. Click the Password button to the right of an email address for which you would like to change the email password |
|
|
| Outlook Error codes | |
| 0x800CCC65 -- This error code is will occur when a local firewall such as Zone Alarm or anti-virus software such as NOD32, Norton Antivirus, or McAfee is blocking outgoing connections to your mail server. Try disabling any of this software and see if this |
|
|
| Outlook Not Functioning Properly | |
| If a message remains in the Outbox and will not delete, please go to your taskbar and select file, then choose Work Offline. Close outlook and reopen it. Now you can delete the email. This happens usually to emails with large attachments.
If Outlook |
|
|
| Where do I go to check my emails using my browser? | |
| You can check your email from other computers using your web browser by typing your domain name followed by '/webmail' , for example: http://yourdomain.com/webmail/.
You can also go to http://yourdomain.com:2095/.
|
|
|
| What will happen to my undeliverable emails? | |
| If the receiving server, domain, or mailbox name does not exist, then the sender will receive a bounce-back message (or possibly no message at all).
|
|
|
| What is our mail policy and limits? | |
| The full mail policy for shared servers can be found here: http://www.letshost.ie/about/terms_of_service.php
There is a 250 hourly email limit per domain on all shared servers. If you send over this amount in any hour, the e-mails will fail and may bou |
|
|
|
|
|
|
|
|
|
|
|
