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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Will you place any ads on my site? |  |
| Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying pop-ups, nothing. |
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| Are there any hidden costs, or setup fees? | |
| No, there are no hidden costs or fees associated with having a hosting account with our services. |
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| Do you offer password protected directories? |  |
| Yes, using our web-based control panel you can easily protect any directory without having to manually edit .htaccess files. Our control panel makes everything easier for you. |
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| What database do you offer? | |
| We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. Visit www.mysql.com for more information. |
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| How do I signup? | |
| On any page of our site click the "Order Now" link. Follow the on screen instructions and fill out your user information. Once your payment information is confirmed and payment recieved your account will be automaticly setup and you will recieve your u |
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| Can I host friends' websites? | |
| Yes, you may host your friends. If you want your friends to have their own control panels for their sites, you'll need to get a reseller account. |
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| How long after I sign up can I start building my site? | |
| If your account is automatically approved, your machine user will be created and ready for uploading within 15 minutes of you signing up! If your account is not automatically approved, it will be within at most 24 hours. It will take a lit |
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| Is there a minimum time contract/commitment required? | |
| You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there are no cancellation fees. |
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| Do I have to have your banner on my site? | |
| Rest assured that all sites that we host are BANNER-FREE. It's your site (you're paying us to host it) - we wouldn't dream of forcing you to promote our services! We prefer to earn that privilege and compensate you for it! |
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| What if my site breaks your Terms of Service? | |
| Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. For |
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| Can I run a phpbb forum (message board) on my site? | |
| Absolutely! In fact we've pre-installed it for you. Phpbb is free, open source software for running a forum. Phpbb runs on MySQL, so you can use any of our plans to run your very own forum on your website using this exciting, highly-rated |
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| Do your servers support XML? | |
| Yes, all of our servers support XML. |
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| Can I upgrade my plan or features later? | |
| You can purchase new or expanded features, or upgrade to a new plan at any time. There are no fees for upgrading. |
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| Do I need a static/dedicated IP address? | |
| Dedicated IP's are useful if you want to use microsoft frontpage to publish your website before your domain resolves to our servers. This is also necessary if you want to be able to view your site via http://IP instead of http: |
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| Do you host adult sites? | |
| No we do not host, nor allow hosting of adult sites on our servers. |
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| Will I have unlimited access to update my pages? | |
| You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your Web site at your leisure. |
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| Can I have Warez, Appz, Serialz and or commercial software on my homepage? | |
| No, if we find them in your directory or links to them, your entire account will be subject to termination. For more information, please review our Terms of Service. |
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| I have a fast internet connection (DSL/cable) - can I just host my own site? | |
| You could, but that's definitely not recommended. First of all, most ISPs have clauses that do not let you use your internet connection for web hosting - doing so will result in termination of your account. Second of all, think of the headaches it can |
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| Can I order even though I do not live in the US? | |
| Yes, you can still order with us. We can host all international domain names and also we accept many forms of payment. There will be one that you will be able to pay with. |
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| Why don't I just go with the cheapest hosting? | |
| A host has to make a profit to continue operating. Some hosts do not properly understand the market, and may be pricing themselves too cheap. At times you will come across deals that are almost too good to be true - cheap web hosting with amazing featu |
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| Do you offer Server Side Includes (SSI)? | |
| Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you call your files with the .shtml extension. |
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| Information Needed For SSL Certificate - CSR | |
| We need the following information to generate a Certificate Signing Request (CSR): For the SSL Cert. Hostname: (this is your domain name with or without the www, the ssl will only work one way or the other.) Email: Street Addre |
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| What happens if I exceed my allocated bandwidth? | |
| You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact us and purchase more bandwidth. Once you have exceeded your limit, your |
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| Why don't you offer unlimited bandwidth? | |
| There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth are counting on the fact that you will not use it, and if you do they will quickly find ways of either forcing you to pay for it, |
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| Will I be able to check my emails when I am away from my home/office computer? | |
| Yes, we provide all our customers with their own Webmail access. What this means is that you can log on to the internet (to the address we will give you once you sign up) and check your mail from any computer that has internet |
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| I want to change my billing cycle - how do I do this? | |
| In order to change your billing cycle please contact our billing department via email. We can change the billing cycle according to your requirements and issue you with a new invoice accordingly. |
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| How do I pay my bill online? | |
| To pay a bill online with credit / laser card or paypal simply log in to www.letshost.ie/billing.
From there select "My finance" and then "my invoices". You can then click on the invoice number you wish to settle where you will be given the option to "pa |
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| How do I print copies of invoices? | |
| If you require copies of invoices for tax compliance and record keeping purposes you can print them from your billing account online. Simply log into www.letshost.ie/billing and from there select "My finance" and then "my invoices". All invoices can be in |
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| My website is suspended - why? | |
| If you find that your website has been suspended there is usually an issue with your account that required immediate attention. Please contact our support department as soon as possible and they can resolve this issue for you promptly. |
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| What payment types do you accept? | |
| Letshost accepts primarily VISA / MasterCard and laser payments. We also accept payment via paypal and cheque. Bank transfers can be arranged after contacting our billing department to arrange a reference code for your transaction. |
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| The domain name I purchased was not the one I desired, can I change it? | |
| If you registered domain.ie and you would rather have domain.com, then you must register the domain as new name.
This means you will own both names. Once the original name is due to expire, simply choose to not renew the registration.
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| When will my domain start working? | |
| Domain activation is often referred to as propagation.
Once your registration has been accepted, your domain will be assigned its Nameservers which will point to your hosting account. It can take up to 72 hours for this to take full effect.
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